Customer Case Studies

Offer automated quotations and benefit from instant productivity gains and digital sales channels.
Take a look at two of ItsMyCargo’s success stories.

Case Study: Productivity Growth

German Forwarder 50 employees

Before ItsMyCargo

  • 2000 manual quotes per month
  • Time to complete 1 manual quote = 10 minutes
  • Hourly cost for manual quotes = €48
  • Time to complete 2000 manual quotes = 333 working hours
  • Money spent to complete 2000 manual quotes = €16.000

After ItsMyCargo

  • Quotations automated = 26%
  • Time to complete 2000 manual quotes = 247 working hours
  • Money spent to complete 2000 manual quotes = €11.840
  • Productivity gain = €4.160

With ItsMyCargo’s Quote Automation Software the forwarder was able to move on average 520 quotations per month from manual to digital. Thus the forwarder was enabled to free up 86 working hours and utilise this time in a more productive manner.

Case Study: Revenue Growth

Swedish Forwarder with 950 Employees

Before ItsMyCargo

  • 950 Employees

  • 6200 manual quotes per month

  • Win ratio for manual quotes = 18%

  • 1116 shipments won
  • 82% of all quotes remain “uncompensated”
  • 5084 shipments lost

After ItsMyCargo

  • Quotation win rate increased to 31%

  • 1922 shipments won

  • 69% of all quotes remain “uncompensated”

  • 4278 shipments lost

  • Won shipment increase = 72,2%

With ItsMyCargo’s Quote Automation Software the forwarder was able to create a 72,2% increased win rate on quoted shipments by offering instant rates which was particularly interesting to overseas customers in different time zones and thus able to create a strong competitive advantage.

Summary Value Propositions

24/7 availability leads to higher customer satisfaction and better win rates

Quote automation enables productivity gains and frees up time for more high value and complex work

Improved brand recognition through digitisation

Improved customer intelligence stemming from behavioral analytics

ItsMyCargo continuous improvement consulting through our dedicated supply

 With ItsMyCargo you can enjoy instant improvements on your operational productivity, sales growth and customer satisfaction

Let’s design your digital network together

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